Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with the tags and in its original packaging, in order for it to be accepted for return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contacto@arsuria.com 

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions about returns, you can contact us at contacto@arsuriacom

 

 

Damage and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags and in its original packaging. You will also need to have the receipt or proof of purchase.

 

 

Refunds
We will inform you when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at contacto@arsuria.com.